As the private sector increasingly focuses on customer service as a way to retain business, Turkey’s call centre and business process outsourcing (BPO) sector has gained considerable traction in recent years. Already home to thousands of BPO centres covering operations for telecoms operators, airlines and financial institutions, the industry...
The telecoms sector in Turkey has long been viewed as a rising star, with a young, digitally adept population and rising personal incomes driving demand in the mobile voice and data segments. In recent years, the industry has been affected by less-strong macroeconomic fundamentals, including a weaker lira, as well as some restrictive...
Since it was liberalised in the early 1990s, Mongolia’s telecommunications sector has grown rapidly. As of the first half of 2014 the four major mobile operators – MobiCom, Unitel, Skytel and G-Mobile – reported more than 4.3m registered users in total, according to the country’s telecoms regulatory agency, the Communications Regulatory Commission of Mongolia (CRC). This...
Mongolia’s status as the single least populous country in the world – according to recent census data the nation has a population density of 1.76 people per sq km – has presented a wide variety of challenges for the development of telecommunications systems. The cost of extending a fixed-line network into the nation’s vast rural areas – many of which are covered in...
Over the past five years, Mongolia’s ICT industry has experienced rapid growth. As of the first half of 2013 the nation was home to more than 1m internet subscribers, up from fewer than 200,000 as of the end of 2010, for example. As in many other nascent technology markets around the world, the majority of this growth has taken place in the mobile segment. Almost 80% of...
While the overall number of internet users in Mongolia grew eight-fold from 2009 to mid-2014 – from just over 100,000 to more than 1m, according to the Communications Regulatory Commission of Mongolia (CRC), the nation’s telecommunications regulatory organisation – most locals spend their time online at foreign websites. As of mid-2014 Mongolian internet content was rare...
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