High mobile uptake, leading smartphone penetration, and rapid expansion of wireless broadband and fibre-optic infrastructure have driven the UAE to the forefront of regional telecoms development. Although mobile tariffs are comparatively high and international volatility has affected operator profits, a recent series of consumer-friendly...
Ongoing talks to establish a free trade agreement (FTA) between Sri Lanka and Singapore in 2017 have taken an innovative line with regard to the services category, with trade in digital services singled out for special consideration. Although negotiations are at an early stage, any agreement that does specifically include accommodations for...
Business process outsourcing (BPO), has become an increasingly important part of Sri Lanka’s economy. The country’s BPO industry recorded export revenue of $850m in 2015, according to figures from the Central Bank of Sri Lanka, making it the country’s fifth-largest export revenue earner that year. Industry leaders expect this number to rise to...
After years of strong economic growth and population expansion, Sri Lanka’s telecoms and IT sectors face increasing demand for a wider range of services. At the same time, a more tech-savvy populace has increasing expectations of service standards and quality, as technological changes reach greater numbers of people.
Supported by rapid expansion of the business process outsourcing (BPO) industry and new investment in mobile broadband and fibre-optic networks, the Philippines’ IT sector has undergone significant growth in recent years. At the same time, internet speed and quality remains low, and costs high, challenges exacerbated by the country’s geography...
Surging activity and investment have benefitted the Philippines’ telecommunications industry in the decades following its deregulation, with mobile penetration increasing rapidly among a large population of digitally literate consumers. Although the market remains dominated by two operators, rising competition between them saw capital...
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