As the private sector increasingly focuses on customer service as a way to retain business, Turkey’s call centre and business process outsourcing (BPO) sector has gained considerable traction in recent years. Already home to thousands of BPO centres covering operations for telecoms operators, airlines and financial institutions, the industry...
The telecoms sector in Turkey has long been viewed as a rising star, with a young, digitally adept population and rising personal incomes driving demand in the mobile voice and data segments. In recent years, the industry has been affected by less-strong macroeconomic fundamentals, including a weaker lira, as well as some restrictive...
What factors are driving demand for IT services and infrastructure in the Turkish market?
Despite some recent turbulence, Turkey has strong fundamentals that underscore its potential for long-term economic growth. With a young population of 77.7m, a strategic location within four hours’ flying time of 1.5bn consumers and a diversified economy, the country has much to offer investors.
Tremendous economic growth over the last few decades, supported by an ambitious national vision to develop the economy into one that is knowledge-based, has helped drive significant growth in the country’s nascent IT sector. Reports from the government support this assessment, highlighting that the ICT sector is on track to record 10% annual...
Stay updated on how some of the world’s most promising markets are being affected by the Covid-19 pandemic, and what actions governments and private businesses are taking to mitigate challenges and ensure their long-term growth story continues.
Register now and also receive a complimentary 2-month licence to the OBG Research Terminal.
Register Here×