Insurance

Despite relatively low penetration, Tunisia’s insurance sector has been growing steadily, with the rapid expansion of existing segments, such as life insurance, and the development of new ones, like takaful (Islamic insurance) and micro-insurance. Among the factors that should contribute to growth in the future are the General Insurance Committee’s ongoing reforms to the regulatory framework, which aim to support the development of new insurance segments and improve customer care. Efforts to raise profitability by investing in risk-management tools are expected to contribute to better pricing and service quality, both seen as essential for boosting the sector’s appeal and penetration. This chapter contains interviews with Hassène Feki, CEO, STAR Assurances; and Lamia Ben Mahmoud, CEO and Chairman, Tunis Re.