BPO

Having grown at a compound annual growth rate of around 10% over the past decade, the BPO sector has become the country’s largest source of private employment and the second-largest contributor of foreign exchange earnings after remittances. By 2020 the global BPO industry is forecast to be worth $250bn and the Philippines is seeking to cement its position as a preferred global service offshoring hub and expand and diversify its share in this lucrative, yet highly competitive field. Ongoing efforts to revamp the education system and better match the industry’s technical requirements should bolster its prospects.

This chapter contains an interview with Maulik Parekh, President & CEO, SPi Global