As the private sector increasingly focuses on customer service as a way to retain business, Turkey’s call centre and business process outsourcing (BPO) sector has gained considerable traction in recent years. Already home to thousands of BPO centres covering operations for telecoms operators, airlines and financial institutions, the industry...
The telecoms sector in Turkey has long been viewed as a rising star, with a young, digitally adept population and rising personal incomes driving demand in the mobile voice and data segments. In recent years, the industry has been affected by less-strong macroeconomic fundamentals, including a weaker lira, as well as some restrictive...
Bolstered by growth in mobile broadband and fibre-optic services, plans for massive 4G expansion, and a young population keen to embrace the latest in technology, IT is one of the fastest-growing sectors in the Turkish economy. Under the government’s expansive Vision 2023 strategy, the country plans to make major strides in internet penetration...
As Turkey’s young, technologically engaged population increases its internet usage on a variety of platforms, the mobile internet market is set for substantial growth in 2013. Having traditionally lagged behind other nations in 3G development, Turkey is now in an advantageous position to roll out 4G and 4G long-term evolution (LTE) networks,...
After the government began privatisation in the 1990s Turkey’s telecommunications network attracted significant foreign direct investment and underwent rapid modernisation. The country’s mobile network is now comparable to that of North America and Western Europe in terms of penetration and services, with fixed-line services already reaching a...
In response to a number of factors, including a growing youth demographic and a rising interest in technology, Turkey’s population of high-speed internet users has ballooned in the previous decade. The country had nearly 30m total internet users in 2010, the 16th-highest overall internet population in the world, according to the World Bank’s world...
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