The scope of Malaysia’s ICT ambitions is well captured by Cyberjaya, a technology centre launched by Prime Minister Mahathir Mohamad in 1996 as an answer to Silicon Valley. The idea behind this smart city was to move past reliance on the primary and heavy industrial sectors to a service-driven model, as in the West and the Asian tigers of Hong Kong...
Long associated with call centres in low-income economies like India and the Philippines, outsourcing is seen as a growth industry in Malaysia under the government’s Economic Transformation Programme (ETP). While Malaysia cannot compete with these cheaper competitors for basic services on the basis of cost, it is bidding for competiveness in higher-...
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